Question 1

Is Upcheck free to use?

Accepted Answer

Yes. The Free plan is free forever, with 5 monitors in 1 project plus native push and email alerts. No credit card is required to start.

Question 2

What do I get by upgrading to Pro?

Accepted Answer

Pro raises you to 10 monitors across 3 projects and drops your check interval to 1 minute, so you hear about problems sooner. It's $7 per month, or $5 per month billed annually.

Question 3

What's the difference between Free, Pro, Team, and Enterprise?

Accepted Answer

Free is for watching a couple of personal sites. Pro adds faster checks and more monitors for a single user. Team includes 100 monitors, 10 projects, and 5 seats for shared on-call. Enterprise adds SSO, SLAs, unlimited monitors, and priority support.

Question 4

Is there a free trial of Pro?

Accepted Answer

Yes. Every paid plan starts with a free trial for 2 weeks, so you can run faster checks and extra monitors before you pay. You won't be charged until the trial ends, and you can cancel anytime during it.

Question 5

How does annual billing work?

Accepted Answer

Switch the billing toggle to Annual and you pay the lower yearly rate, saving up to 30% versus paying month to month. You're billed once for the year.

Question 6

How am I billed, and is payment secure?

Accepted Answer

Payments are handled securely by Paddle, our authorized reseller, which processes your card and any applicable taxes. You'll get a receipt by email for every charge.

Question 7

Can I change or cancel my plan anytime?

Accepted Answer

Yes. You can upgrade, downgrade, or cancel whenever you like, and changes take effect at your next billing cycle. If you cancel, your monitors keep running on the Free plan. Refunds follow standard industry practice, so reach out if something isn't right.

Question 8

What happens if I go over my monitor limit?

Accepted Answer

Nothing breaks. Your existing monitors keep running; you just can't add new ones until you upgrade or free up a slot.

Question 9

Can I add more seats to the Team plan?

Accepted Answer

The Team plan includes 5 seats. If you need more, contact us and we'll sort out the right fit for your team.

	Max monitors	Interval	Regions	Retention	SLA
Standard Balance of price and coverage	1,000	60s	3	90 days	99.9%
High-frequency For mission-critical services	10,000	10s	All	1 year	99.99%

Pricing that scales with what you watch

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